Frequently Asked Questions

What makes Bulloughs Cleaning Services different from other cleaning companies?

We’re proud to hold a high client retention rate of 98.4% (2022) which is sustained through offering unique benefits and exceptional support to both our clients and employees.

As a client you can count on the very best results due to the following unique benefits:

  • You’ll be provided with a bespoke service tailored to your needs and shaped utilising our 55 years of industry experience
  • We are the only cleaning company certificated to deliver BICSc Training on-site, ensuring our cleaning operatives receive a high level of convenient training
  • A unique benefit for our staff includes being paid weekly. This benefit coupled with the support offered by a full-time Welfare Officer and access to health assured support counselling are some of the reasons that our staff choose to work for Bulloughs Cleaning Services

We are based in Skipton, North Yorkshire, which means we are ideally situated to deliver our services across the North of England. We cover all the major cities including Leeds, Manchester, Bradford, York, Durham and Sheffield as well as everywhere else in-between. However, if you do operate outside of these areas, please don’t hesitate to get in touch as we’re expanding into other locations and may be perfectly placed to become your supplier.

With over 55 years of industry experience, we know exactly what it takes to deliver the very best service to our customers, as well as the standards that are essential to adhere to.

We have been awarded the following accreditations:

  • Accredited to ISO9001 Quality Standard
  • Accredited to ISO14001 Environmental Standard
  • Awarded Employer of Excellence Accredited Standard for our dedication to staff training and development

We are proud to be members of the following organisations:

  • Member of Cleaning & Support Services Association (CSSA)
  • CHAS Accredited Contractor

Our Quality Policy is to determine, agree and conform to our customers’ needs and expectations.
We achieve this by:

  • Conforming to recognised quality assurance standard BS EN ISO 9001:2008 and statutory law.
  • Communicating our quality policy and working procedures to every employee to ensure they can perform their work to the highest possible standard.
  • Implementing employee training procedures to ensure high standards of working practice.
  • Carrying out regular audits to detect and improve unsatisfactory quality levels.
  • Communicating regularly with our customers to ensure quality and safety standards are being met.

If you have any questions, please don’t hesitate to get in touch.

Bulloughs strive to always offer the best value cleaning contracts. Whilst we might not be the cheapest contractor at the outset, our industry experience and operations-led business model make us the best value solution in the long-term. We’re proud to offer our clients individual and site-specific cleaning solutions using the latest cleaning techniques and machinery.

Ensuring we have a happy and healthy workforce is paramount for us here at Bulloughs. As well as the convenience of offering our staff weekly pay, we have a number of initiatives to ensure the mental wellbeing of our employees is also well looked after. The support includes the Employee Assistance Programme (EAP) which is a confidential support service for employees and their immediate family members, plus Mental Health First Aiders and Champions throughout the company.

Yes, all our cleaning operatives are fully DBS checked before employment starts.

We treat all new staff (including TUPE staff) as if no training has been delivered. By taking this approach and delivering the same approved BICSc training to all staff, we can ensure a consistent level of knowledge. This certificated training runs alongside our own induction and training system.

All guidelines provided by our trade body (Cleaning and Support Services Association) with regard to Health and Safety training are incorporated into our own policies wherever appropriate. Plus, senior company personnel responsible for Health and Safety attend refresher and update courses organised by the Cleaning and Support Services Association (CSSA).

Training of our cleaning operatives is carried out at the client’s work location. The onsite training is carried out by the Area Contract Manager who will be a BICSc certified trainer. Staff are not allowed to commence work on any site without training being given. The depth of the training will be more thorough for clients with more specific requirements.

Our clients are set up on our CleanLink Quality Audit System, which provides a secure online login to give our clients up-to-date information on their site(s).

This includes audits, site contracted hours, risk assessments, method statements and hours report. Our Contract Managers are supplied with PDA devices which enable them to carry out various reports ‘on-site’.

These reports included quality audits operated in ‘real-time’ enabling us to get information to our clients immediately.

We think cleaning is complicated enough that’s why it’s all we do and it’s all we concentrate on. We offer our clients total peace of mind that their cleaning needs will be met, and should they encounter a cleaning challenge we will be able to address it for them. Passionate about all things cleaning, we have dedicated contract, industrial, window cleaning and infection control divisions, allowing us to provide a complete cleaning service to all our clients.

You will be assigned a Contract Manager who will be able to help you with your day-to-day needs. If it happens to be an enquiry they can’t answer right away, they’ll liaise with the relevant person within Bulloughs and relay the response in a timely manner.

You’ll be able to contact your dedicated Contract Manager anytime via mobile phone or email. All our managers have smartphones and tablets, making them accessible at all times.

Where applicable, we install the best-in-class battery-powered combined cleaning equipment to reduce the need for timely manual equivalent such as mopping and to improve standards of hygiene. We feel it is vital the correct equipment is available to support the cleaning team to make the daily clean less labour intensive and hopefully more rewarding. Not only will this machinery help with maintaining cleaning standards, but it will also increase productivity and team morale, releasing time for staff to focus on attention to detail items.

At Bulloughs, we are fully committed to environmental sustainability. Our commitment filters through to all aspects of our business, from how we source our products, the product recommendations we offer clients as well as the targets we set ourselves. Examples of the Environmental Policy include:

  • Over 95% of our cleaning material purchases are made within the UK
  • Our staff are set the target of reducing their fuel usage by 5% per year
  • We will reduce our waste production by 5% every year

For more information on our Environmental Policy, please click here.

Professional Cleaning Services

If you’d like to hear more about how we can provide you with a cost-effective, high level of service, please get in touch

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